Know when a device registered on SmartThings Find is classified as lost
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
A device is classified as lost in SmartThings Find under the following conditions:
Mobile devices
If the device is disconnected or blocked from a Wi-Fi or mobile data network for 30 minutes or longer.
Wearable device
Watch: If the device is disconnected or blocked from a Wi-Fi or mobile data network or disconnected from your mobile phone for 30 minutes or longer.
Buds: If the Buds are disconnected from the registered device for 30 minutes or longer (If the Buds are outside of the case).
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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