After T OS upgrade, SmartThings app does not work properly. How do I resolve it?
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
SmartThings app may crash with error pop-up on the home screen or while running the app after T OS upgrade.
We confirmed that it is occurring on an earlier version of SmartThings app than v1.7.69 because of compatibility problem, coming from between the change of some part on previous app version and T OS version.
Please update with the latest SmartThings app to v1.7.69 or later version through Google play store or Galaxy store to resolve the problem.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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