How to solve S Pen connection issues
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
The S Pen is a special stylus that is exclusive to the Galaxy series and designed to help you enjoy your Samsung devices to the fullest. It is integrated into the device so you are always free to create, sketch, design or take notes while out and about. At times you may notice that your S Pen is lagging or keeps losing the connection with your device. Here is how to solve connection issues that could prevent your S Pen from running smoothly.
My S Pen is not connecting
If your S Pen is not connecting to your Galaxy device:
Step 1. On the Home screen, swipe down on the notification panel.
Step 2. Tap the notification for S Pen connection.
Step 3. Reinsert the S Pen as instructed on screen.
Step 4. Wait for the confirmation message on your phone.
To reset the S Pen:
Step 1. From your Home screen go to Settings.
Step 2. Scroll down and select “Advanced features”.
Step 3. Select “S Pen”.
Step 4. Select “Air actions”.
Step 5. Tap the more options icon.
Step 6. Tap “Reset S Pen”.
If you still have connection issues after resetting your S Pen, restart your phone or tablet. Restarting a device may fix any issues and help the S Pen connect again.
Please note: Exposure to magnetic or metal objects, as well as some third-party covers and screen protectors may cause issues with the S Pen. Make sure your screen covers or screen protectors are clean, in good condition and Samsung approved.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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