How to use Maintenance mode on your Galaxy phone or tablet

Maintenance Mode can be found and activated via the Samsung Members app or through the Battery and device care service in the Settings menu. For instructions on locating it through Settings please follow the steps below.

You can activate Maintenance Mode in Samsung Members by following the steps below.

You can use the option Back up to Samsung Cloud (called Temporary cloud backup from One UI 5.1.1) to create a temporary backup of your data while your phone is in Maintenance Mode.

This will ensure that your data is safe even if your device has to be reset or if the mainboard requires replacing.

To back up your data before entering Maintenance Mode, go to:

Settings > Battery and device care > Maintenance mode > Back up your data > Back up to Samsung Cloud

Files backed up to Samsung Cloud are kept for 30 days from the date the backup is created. You can check the status of the temporary backup and the storage period in the Samsung Cloud app.

When the 30-day period expires, temporary backup files will be deleted. A notification will be sent one week before deletion. It is not possible to extend the storage period.

There is no limit to how much data can be backed up, but the maximum individual file size is 100GB.

You need a Samsung account and a Wi-Fi connection to back up your data on Samsung Cloud.

Did you know that you can create a system log prior to activating Maintenance Mode? This will help our service centre repair experts to analyse error log information.

To activate the system log please select the ‘Restart’ option.

Please note that if you select the, ‘Restart without creating log’, option the device will restart immediately into Maintenance Mode.

Once your repair is complete you can disable Maintenance Mode using your chosen unlock pattern. Please follow the steps below:

How to use Maintenance mode on your Galaxy phone or tablet

• How to activate Maintenance mode

• Maintenance mode is not activating on my tablet

1.     How to activate Maintenance mode

Benefits of Maintenance mode:

• It protects personal data by preventing access to your photos, videos, messages, call history and other files

• Only pre-installed apps will be available

• All data and accounts created in Maintenance mode will be automatically deleted

Activate Maintenance mode from Settings

• Tap on Settings

• Go to Device Care

• Tap Maintenance mode

• Tap Turn On

You will be given the option to create a log.

This system log will contain information about recent app usage and system errors, which can help in repairing the device.

• Tap Restart

You need to set up a lock method when activating Maintenance mode.

Activate Maintenance mode from Samsung Members

• Open Samsung Members

• Tap on Support

• Scroll down to Repair Service

• Enter Maintenance mode

• Tap Turn on

• Choose whether to create a Log and tap Restart

Unlock your device to confirm your identity.

Your device will restart in Maintenance mode.

Deactivate Maintenance mode

• Tap on Settings

• Access Device Care

• Tap on Maintenance mode

• Tap on Exit

• Press Restart to confirm

Unlock your device to confirm your identity.

Your device will restart in normal mode.

2.     Maintenance mode is not activating on my tablet

If you are having trouble activating Maintenance mode, it may be due to Multi-User Mode.

The Users menu allows you to grant different levels of access to other users.

Navigate to the Users menu

• Tap on Settings

• Enter Accounts and backup

• Tap on Users

If you are using this feature, you must select Administrator (Owner) to activate Maintenance mode.