How do I deactivate the Find My Mobile service?
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
Please note: Even if you turn off “Allow this phone to be found” in Find My Mobile settings, it will appear in the device list on the website. However, if you turn off the "Find My Mobile" setting, you will not be able to locate the device through the website or App if you lose it.
If you want to deactivate the “Find My Mobile” service, follow the next steps:
- To deactivate through “Settings”:
Step 1. Open the settings menu on your device.
Step 2. Tap the “Samsung account” option.
Step 3. Tap “Find my mobile”.
Step 4. Turn off “Allow this phone to be found”.
- To deactivate through your account:
Step 1. Open the settings menu on your device.
Step 2. Go to the “Samsung account” menu.
Step 3. Tap the “Sign out” button at the bottom of the screen.
Please note: If you log out of your Samsung account, you will not be able to use certain Samsung services on your mobile device.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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